Refund policy

Return & Exchange Policy

At Velureus, we want you to love your order. Because our products are intimate wear, we follow strict hygiene rules. Please read our exchange policy below.

Exchange window

You can request an exchange within 3 days of receiving your order.

When can you exchange?

• Wrong size — if the size does not fit you.

• Defective or damaged item — if the product you received is faulty or damaged.

• Wrong item — if you received a different product from what you ordered.

Conditions for exchange

• The item must be unused, unwashed and in its original condition.

• All original tags and packaging must be attached.

• Items that have been worn or washed cannot be exchanged, for hygiene reasons.

Refunds

We do not offer cash refunds. Eligible items will be exchanged for a different size or the same product.

Delivery charges

• For size exchanges, the delivery charges are paid by the customer.

• If you received a defective, damaged or wrong item, Velureus will cover the delivery charges.

How to request an exchange

Contact us on WhatsApp or call 0303 6371640 within 3 days of delivery with your order number and a photo of the item. Our team will guide you through the next steps.